The one-time setup fee covers the design and development of your initial website. This includes essential features like a notice board, enquiry/contact forms, faculty/team pages, gallery, academic details, testimonials, and social media integration. It also includes the setup of the admin panel for content management.

Hosting plans are billed monthly by default. You can choose to pay annually upfront and receive a 16% discount (equivalent to 2 months free). Hosting covers server, storage, CDN, SMTP, business emails, mobile app, SEO & speed optimizations, security, maintenance, backups, support, etc.

No, with the current model (one-time setup + monthly/annual hosting), there are no additional usage-based fees for enquiries or any other features. However, optional Add-Ons are available for enhanced functionality.

Yes, you can use your own custom domain name (e.g., www.yourschool.com). Domain registration/renewal is typically an additional cost (see Add-ons), though we handle the technical setup to point it to your website hosted with us.

Additional pages beyond the initial setup can be added; please contact us for pricing based on complexity. Additional storage beyond your hosting plan's limit is available as an Add-on (₹2 per GB/month). You can also upgrade your hosting plan (e.g., from Basic to Advanced) for more storage and features.

The ₹15,000 setup fee includes a professional website built using pre-designed templates adapted to your branding (logo, colors). Fully custom page designs are available as an optional Add-on service, priced per page based on complexity.

Security is a top priority. Our hosting plans include free SSL certificates, regular security updates, firewalls, malware scanning, and secure server configurations. We handle all security aspects, including regular backups, so you can focus on your institution.

We include free SSL certificates (HTTPS), Content Delivery Network (CDN) with security features, regular software patching and updates, secure hosting environments, regular backups (weekly or daily depending on plan), firewall protection, malware scanning, and spam protection on forms. Access to the admin panel is also secured.

The website setup provides essential pages and modules (Notice Board, Forms, Gallery, Team, etc.) with an easy admin panel. The hosting plans provide the necessary infrastructure: fast & secure hosting, SSL, CDN, mobile responsiveness, SEO foundation, updates, backups, and support.

Please contact us regarding refund policies for the one-time setup fee. For hosting plans, we offer a 30-day money-back guarantee on the first payment (monthly or annual). After 30 days, payments are generally non-refundable, but contact us to discuss specific situations.

If a monthly or annual hosting payment is missed, we will send reminders. If payment is not received after a grace period, the hosting service will be suspended, making your website and admin panel inaccessible. We aim to resolve payment issues amicably. Your data can typically be retrieved for a limited time after suspension upon settling dues.

Once you provide the necessary content (logo, text, images) and choose a base template, we typically complete the initial website setup within 3-7 business days. Custom designs (Add-on) may take longer.

No, direct access to the source code or database is not provided. This is a Software-as-a-Service (SaaS) solution where we manage the underlying infrastructure, code, security, and updates. You get access to a user-friendly admin panel to manage all your website features and data without needing technical expertise.

Absolutely not. We take data privacy very seriously. Your institution's data, student information, and any content you upload belong solely to you. We do not sell, rent, or share your data with any third parties for marketing or any other purposes. Our access is strictly limited to providing and maintaining the service.

Your website files and databases are hosted on secure servers located primarily in Mumbai, for optimal performance within India. We utilize a global Content Delivery Network (CDN) for faster content delivery worldwide. Backups are performed regularly and stored securely.