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Last Updated: 29 April 2025
CodexCafe ("Company", "we", "us", "our") operates the Dashvel platform ("Service", "Platform"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service, which provides website creation, hosting, and management services for educational institutions ("Client", "you", "your").
We are committed to protecting the privacy of our clients and the data processed through our Service. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the service.
1. Information We Collect
We may collect information about you in a variety of ways. The information we may collect via the Service includes:
- Personal Data: Personally identifiable information, such as your name, institution name, email address, telephone number, and billing information, that you voluntarily give to us when you register for the Service or when you choose to participate in various activities related to the Service, such as support requests.
- Derivative Data: Information our servers automatically collect when you access the Service, such as your IP address, browser type, operating system, access times, and the pages you have viewed directly before and after accessing the Service.
- Client Content: Information, data, text, photographs, graphics, video, or other materials ("Content") that you upload, post, or otherwise provide to the Service for the purpose of building and managing your website. This may include information about your students or staff if you choose to include it. You are responsible for ensuring you have the necessary consents and comply with applicable privacy laws (like GDPR, FERPA, etc.) regarding any personal data contained within your Content, especially student data.
- Financial Data: Financial information, such as data related to your payment method (e.g., valid credit card number, card brand, expiration date) that we may collect when you purchase, order, return, or exchange services from the Service. We store only very limited, if any, financial information that we collect. Otherwise, all financial information is stored by our payment processor (e.g., Stripe, Razorpay), and you are encouraged to review their privacy policy and contact them directly for responses to your questions.
2. How We Use Your Information
Having accurate information permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Service to:
- Create and manage your account.
- Provide, operate, and maintain the Service.
- Process your payments and transactions.
- Email you regarding your account or order.
- Respond to your customer service requests and support needs.
- Improve, personalize, and expand our Service.
- Monitor and analyze usage and trends to improve your experience with the Service.
- Perform security monitoring, prevent fraud, and enforce our Terms of Service.
- Comply with legal and regulatory requirements.
- Send you technical notices, updates, security alerts, and administrative messages.
We explicitly do not sell, rent, or share your institution's data, student information, or any Content you upload with third parties for marketing purposes.
3. Disclosure of Your Information
We may share information we have collected about you in certain situations. Your information may be disclosed as follows:
- By Law or to Protect Rights: If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.
- Third-Party Service Providers: We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service, and security monitoring. These third parties are obligated to protect your data and use it only for the purposes for which it was disclosed.
- Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
4. Data Security
We use administrative, technical, and physical security measures to help protect your personal information and the Content you upload. These measures include SSL encryption, secure hosting environments, firewalls, regular security updates, and data backups. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.
5. Data Retention
We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy, including for the duration of your use of the Service and a reasonable period thereafter as necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies. Client Content will be retained while your account is active and may be deleted following account termination according to our data deletion policies or upon your request, subject to backup cycles.
6. Your Data Protection Rights
Depending on your location, you may have the following rights regarding your personal data:
- The right to access – You have the right to request copies of your personal data.
- The right to rectification – You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
- The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
- The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.
- The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
Regarding Client Content, particularly student data you upload, you (the educational institution) are the data controller. We act as a data processor on your behalf. You are responsible for handling data subject requests from your students or their parents according to applicable laws.
If you wish to exercise any of these rights concerning your account information, please contact us.
7. Cookies and Tracking Technologies
We may use cookies, web beacons, tracking pixels, and other tracking technologies on the Service to help customize the Service and improve your experience. When you access the Service, your personal information is not collected through the use of tracking technology. Most browsers are set to accept cookies by default. You can usually choose to set your browser to remove or reject cookies, but be aware that such action could affect the availability and functionality of the Service.
8. Third-Party Websites
The Service may contain links to third-party websites and applications of interest, including advertisements and external services, that are not affiliated with us. Once you have used these links to leave the Service, any information you provide to these third parties is not covered by this Privacy Policy, and we cannot guarantee the safety and privacy of your information. We are not responsible for the content or privacy and security practices and policies of any third parties.
9. Children's Privacy
Our Service is intended for use by educational institutions and not directed at individuals under the age of 13 (or the relevant age of consent in your jurisdiction). We do not knowingly collect personal information directly from children. If you are an educational institution using our Service and you upload Content containing personal information of children, you are responsible for complying with applicable laws such as the Children's Online Privacy Protection Act (COPPA) in the US or similar regulations elsewhere, including obtaining necessary parental consent.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
11. Contact Us
If you have questions or comments about this Privacy Policy, please contact us at:
CodexCafe IT Solutions Private Limited
Shop No. 3, 1st Floor, Elite Complex, Pugmil Road, Hazaribagh – 825301, Jharkhand, India
Email: [email protected]